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Optimize the outpatient service process by the application of electronic information technology

Optimize the outpatient service process by the application of electronic information technology

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Problem Description: 

The traditional outpatient services process included taking a reservationnumber; waiting to see the doctor; consulting a doctor; check list valuation; balance accounts; appointments; take medicines. The process was complicated and time consuming, so that outpatients need to rush between the charges and medical examination departments for many times, there were always long queues resulting in time consuming, and outpatients department satisfaction was low.
Solution: 

We optimize the outpatient service process by the application of electronic information technology, cooperating with the information center in our hospital.

 

The major interventions include the following two aspects:

 

1. Placing 5 self- service terminal machines of type SST-M-0712 produced by Fuzhou YLZ Information Technology Co.Ltd. in the ENT outpatient department. The functions of the terminals mainly involve in extending the reservation number and settling the accounts. Nurses and volunteers guide and help patients using the terminals. Doctors could prescribe the electronic exam lists with the terminals; the patient could go to the examination rooms directly after checking by the terminals. The whole medical procedures has changed: take a reservation number; waiting to see the doctor; consulting a doctor ; balance accounts; taking examinations; take medicines.

 

2. Accurate waiting time. We calculated the average consulting time of 16 ENT doctors, and then set the number of each source of waiting time according to the results. The electronic information systems will text the message to each appointment patient the exact waiting time. It omitted the valuation step and shortened the time of waiting and queuing through the interventions, increased the whole service level of out-patient clinic. 

Achievement: 

We optimize the outpatient service process by the application of electronic information technology, cooperating with the information center in our hospital.

 

The major interventions include the following two aspects:

 

1. Placing 5 self- service terminal machines of type SST-M-0712 produced by Fuzhou YLZ Information Technology Co.Ltd. in the ENT outpatient department. The functions of the terminals mainly involve in extending the reservation number and settling the accounts. Nurses and volunteers guide and help patients using the terminals. Doctors could prescribe the electronic exam lists with the terminals; the patient could go to the examination rooms directly after checking by the terminals. The whole medical procedures has changed: take a reservation number; waiting to see the doctor; consulting a doctor ; balance accounts; taking examinations; take medicines.

 

2. Accurate waiting time. We calculated the average consulting time of 16 ENT doctors, and then set the number of each source of waiting time according to the results. The electronic information systems will text the message to each appointment patient the exact waiting time. It omitted the valuation step and shortened the time of waiting and queuing through the interventions, increased the whole service level of out-patient clinic. 

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